Refund Policy

1. Purchases covered

This policy covers subscriptions and one-time credit packs purchased from Vezur AI. Credits are used for video processing and other available tools; the cost is shown before you submit a task.

The standard refund offer below is separate from your statutory rights. It does not limit any mandatory right to withdraw from a purchase or seek a remedy for a faulty or undelivered service. More favorable written terms shown at checkout apply to that purchase.

2. Standard refund conditions

You can request a full refund of a subscription payment or credit-pack purchase if both conditions are met:

• You send the request within 72 hours (3 days) of that payment.
• You have used no more than 5% of the credits granted by that purchase.

For example, if a purchase granted 1,000 credits, you may have used up to 50 credits. Exactly 50 credits is eligible; more than 50 is not. We check the relevant purchase and credit history, not simply your current account balance.

Credits spent on a completed task count as used even if you do not like the visual result. This does not remove your rights when the service is faulty or does not match what was promised.

3. Cancelling a subscription

Cancel through the available billing controls or email support@vezurai.com. Cancellation normally prevents the next renewal and leaves access available for the period already paid for. It does not automatically refund a past payment or unused days.

If you also want a refund, say so in your request and identify the payment concerned. Cancellation and a refund are separate actions.

4. Failed tasks and credit returns

If a task fails after credits have been deducted, the system may return those credits automatically. If the return is missing, send support your task reference and account email so we can investigate.

A credit return restores usage in your account; a cash refund returns a payment. A failed task does not automatically entitle you to a cash refund once credits have been restored, subject to your statutory rights.

5. Requests outside the standard offer

The standard offer does not cover requests sent after 72 hours, purchases where more than 5% of the granted credits have been used. We may also refuse requests involving fraud, abuse, resale, or unauthorized transfer of credits. Mandatory consumer rights still apply in these cases.

If a charge is duplicated, incorrect, or unauthorized, contact us so we can investigate. You do not have to give up your rights to raise a dispute with your payment provider.

6. How to request a refund

Email support@vezurai.com, preferably from the address used for your account. Include:

• Your account email.
• The order or transaction reference and payment date.
• The plan or credit pack purchased.
• A short explanation, plus the task reference if there was a processing problem.

Do not send passwords or full payment card details. We may ask for further information needed to locate the payment and check eligibility.

7. Receiving an approved refund

Approved refunds go back to the original payment method through the payment provider used at checkout. We normally submit the refund within 5–10 business days after approval. Your bank or payment provider may take additional time to show it in your account.

For related account and payment rules, see our Terms of Service.