Contact Vezur AI
Get help with Vezur AI video enhancement, account access, processing issues, billing, or privacy. Find what to include in your support request.
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Get in touch
Email support@vezurai.com for help with Vezur AI.
What to include
To help us investigate faster, include:
- The email address associated with your account.
- The task ID, order ID, or subscription details when relevant.
- A short description of the issue and the page or feature where it occurred.
- Screenshots or error messages that do not contain passwords, payment card numbers, or other sensitive information.
For a video enhancement issue, include the task ID, video format and duration, and any error message. Do not email confidential footage unless you are authorized to share it.
Common support topics
We can help with account access, enhancement status, video previews, missing credits, billing questions, privacy requests, and product feedback. Refund requests are handled under the Refund Policy.
Before contacting support
Check the About page, Privacy Policy, and Terms of Service for product and policy details. We aim to reply to support requests as soon as practical.